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Frequently Asked Questions
Call Centre Jobs FAQ
This is generally the first point of contact for customers as you'll take new applications over the phone for our loan and credit card brokerage service. You will be focussed on selling our service to prospective customers in our ever-expanding inbound sales call centre.
Debt Management Jobs FAQ
In the Debt Management department you will answer calls from customers facing difficulties with debts. You then conduct an in-depth personal and financial “fact find” so that you can recommend and explain the best route out of debt.
Customer Services Jobs FAQ
Within the customer services department you will be responsible for assisting customers over the phone and ending the call knowing that you have done your utmost to leave them satisfied. Calls are not heavily scripted so you will have to be able to think on your feet and deal with a number of situations including general queries, handling complaints and diffusing difficult situations.
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