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What is a Call Centre Job?
What are the benefits?
Where will I work?
What hours would I work?
What's a loan broker?
What is a Call Centre Job?
As the first point of contact for our customers you will take new applications over the phone for our loan and credit card brokerage service. You will be focussed on selling our service to prospective customers in our ever-expanding inbound sales call centre.
A sales background or experience of working to targets or deadlines would be helpful although not essential, as full training will be given. As you will take a large quantity of inbound applications from prospective customers, you must have excellent verbal communication skills so that you are confident in building rapport with customers over the phone. You will have a passion for sales in a target driven environment. We expect all of our operators to be dedicated to improving their own performance and raising the accepted best standard.
What are the benefits?
We have looked at the kind of things that make people happier in their jobs and have come up with a unique package of benefits designed to make you glad to work for the most innovative unsecured loan broker in the UK.
Gym Membership
At the Royal Bath Hotel on Bath road- Free or subsidised membership for all Richmond Group employees. Located in the centre of Bournemouth in very close proximity to the beach, the Royal Bath Hotel offers an experience for anyone wishing to relax, better themselves physically, or simply escape the pressures of work for a moment. Those seeking a means to rest and relax can do so in the heated swimming pool or sauna or jaccuzzi. Soak away that stress and forget your worries...
Full Training and appraisal package
We value you as a part of our team and we are willing to invest in your development. To prove it we invest not only time but a significant amount of money on your induction and ongoing training. If you decide to go along the management route we have a full development package which will enable you to fulfil your maximum potential.
Monthly bonuses
Based on an appraisal system that makes enthusiasm and teamwork more important than individual statistics, monthly bonuses are calculated on group profitability and individual contribution and can be anything up to 50% of your salary.
Your birthday off paid
At the Richmond Group you never have to phone in sick to get to spend your birthday doing what you want to do. Every member of our team gets their choice of either their birthday or the next working day afterwards off fully paid. This is in addition to the normal holiday entitlement.
An extra holiday for every year you work with us
We value people who who are commited to the company. We believe that as you are worth more to us the longer you stay, we should be prepared to do more for you! Every member of our team automatically qualifies for one extra paid holiday day for every year that they work with us. These accumulate and are in addition to your normal holiday entitlement.
Team Prizes
Daily team competitions allow the most productive team members to go home with anything from wine and chocolates to cash prizes or iPods.
Team Nights Out
To encourage a great team atmosphere the group regularly pays for team nights out, days out to theme parks, restaurant meals, beach parties and of course our legendry Christmas bash.
Subsidised vending machines
It's a small thing but we think that charging for tea or coffee, or trying to make a profit on selling you a Mars bar is tight. That's why, where possible, our machines are on free vend, and at the very least crisps, sweets and chocolate are sold for 50% of the normal retail price.
Free Food
Breakfast is the most important meal of the day. To make sure our staff never have to start work on an empty stomach Doughnuts, Croissants, toasties and fresh fruit are all provided free of charge in our kitchen. At least once a week managers arrange pizza or lunchtime takeaways for their team. In the summer ice cream and cold drinks are provided free of charge.
Where will I work?
Click here to view a map
Richmond House
Yelverton Road
Bournemouth
Dorset
BH1 1DA
What hours would I work?
Depending on which week, working hours are
either:
9-6pm Mon-Fri or
10-7pm Mon-Fri
You can choose to work paid overtime
as well.
What's a loan broker?
A loan broker searches on behalf of the customer for the most suitable loan for them. It's a fast and effective way of obtaining finance, and saves the customer the hassle of manually looking around.
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